Setting up online payments

OneTool collects card payments through Stripe, connected to your own Stripe account. When a client pays an invoice in their portal, the money goes to your Stripe account and pays out to your own bank account. Stripe handles identity verification and card processing, and you manage everything from inside OneTool.

1. Open your organization settings and select the Integrations tab.
2. On the Stripe payments card, click Set up payments. If you have already started, the button reads Finish setup.
3. Follow Stripe's guided onboarding to enter your business details and the bank account for payouts. A Payments tab appears in settings as soon as setup starts, and shows your progress.
4. Return to OneTool when Stripe finishes, and check the Payments tab for your verification status.

If you stop partway, come back and click Finish setup on the Stripe payments card, or Continue onboarding on the Payments tab, to pick up where you left off. Use Refresh status on the Payments tab any time to pull the latest state from Stripe.

The tab tracks three checks from Stripe: Details submitted, Charges enabled, and Payouts enabled, each shown as Yes or Pending. Charges enabled is the one that matters most to your clients. Once it is Yes, invoices in the portal show a Pay button. Until then, clients see a note that online payment is not yet available.

When everything is verified, the header reads Payments active with an Active pill. A Restricted pill means Stripe still needs something from you. The onboarding requirements panel shows how many items are outstanding, and Continue onboarding takes you to them.

Once Stripe has your business details, four panels on the Payments tab give you Stripe's own management tools without leaving OneTool:

• Payouts shows your payout schedule and history.
• Disputes is where you respond to chargebacks. Submit evidence, accept the dispute, or refund the payment to resolve it. Stripe sets a deadline for evidence, and a dispute with no response is lost by default.
• Tax documents holds the fee invoices and 1099 forms Stripe issues for your account. There is no separate Stripe dashboard for this account, so this panel is where those downloads live.
• Account details updates the business and verification details Stripe has on file.

The Fees and responsibilities panel lists what comes out of each payment. Stripe's processing fee is shown at its published US card rate, 2.9% plus 30 cents, which can differ for international cards, currency conversion, or a negotiated rate. The OneTool platform fee row shows the amount configured for your workspace, or No OneTool platform fee when there is none. Stripe's dispute fee is listed separately, along with the counter fee Stripe refunds if you win the dispute.